Artificial Intelligence is Changing the Candidate Experience


Recruitment is changing through Artificial intelligence, machine learning and robotics process automation (RPA) which is delivering a completely new experience for candidates while making the process of finding talent a lot simpler.

Company executives believe that these technologies will remove errors, improve predictions and even replace human judgement when it comes to attracting the very best in talent. In fact, many companies have already adopted this technology and are benefitting from it.

Revenues from Artificial Intelligence are expected to grow exponentially by 2025 and this will mean that some serious changes will be implemented into the hiring and recruiting processes. RPA will be able to take over the role of humans by opening emails, completing online forms and carrying out a wide range of other tasks.

The Transformation in Hiring Quality Talent

In terms of sourcing talent, interviewing, carrying out assessments and training, there are many artificial intelligence companies already providing solutions that work. There is a new level of interaction with candidates through Chatbots where they can ask questions about the role, qualifications, and interviews all through email, SMS and social media. Despite this, Chatbots are not expected to replace humans as they are seen as more of a contribution to the whole process in order to assess candidates more thoroughly. This offers an increase in efficiency and consistency. This kind of technology is making great strides in the world of recruitment with the British Army even taking on Virtual Reality as a recruitment tool, enabling candidates to immerse themselves into real-life situations. This enables candidates to really understand whether they are suited to that working environment, eliminating any future problems and wasted time.

However, there is no doubt that additional challenges will be faced due to artificial intelligence such as redundancies, management changes and re-organisations. As a result, recruiters will need to adopt a new approach that incorporates artificial intelligence in order to deliver solutions that offer value that is completely sustainable.

AI – Deciding if it is required

Artificial Intelligence should be seen as an investment due to what it can offer but it is expensive to adopt. It will also require the correct relationships throughout an organisation to be created in order to convince executives to spend money on this technology. There is no doubt that there are real opportunities when it comes to Artificial Intelligence and recruitment as it will improve efficiencies which in turn will help to save money.

Often, one of the main stumbling blocks for businesses, executives and staff is that technology such as this can be intimidating. Therefore, a clear change strategy has to be created while communication is pivotal to the success of its adoption and implementation. It will take re-training, re-structure while the HR framework will need to be considered in order to make these technologies work. Ultimately, recruitment is changing and Artificial Intelligence is driving this change because it can create an enhanced candidate and employee experience. Despite artificial intelligence looking like a threat, it should actually be seen as a positive addition to the workplace that can improve the way in which HR works.

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